Welcome to Roo Food – where every meal is crafted with real, whole ingredients to nourish your dog from the inside out. Explore our range of balanced, natural recipes that support your dog's health and vitality, made with love and locally sourced goodness.
Need answers? We’re here to help!
Whether you're curious about our ingredients, need order support, or want to learn more about canine nutrition, explore our FAQs or reach out for personalized assistance.
FAQs & Support –
Your Questions, Answered
Customer Support + Contact Info
Product Information
How is Roo Food different from other dog foods?
Roo Food is crafted with real, whole ingredients—no fillers, artificial preservatives, or by-products. Our nutrient-dense recipes support overall wellness and vitality for dogs of all ages.
What are the main ingredients in Roo Food?
Our formulas feature fresh vegetables, grains, and superfoods, carefully selected for their nutritional benefits to support healthy skin, digestion, and energy levels.
Is Roo Food suitable for dogs with allergies or dietary needs?
Yes! Roo Food is made with natural, preservative-free ingredients, making it a great option for dogs with sensitive stomachs or allergies. Always check our ingredient list and consult your vet for the best fit.
Feeding Guidelines
How Do I transition my dog to Roo Food?
Gradually mix Roo Food with your dog’s current food over 7-10 days. Start with 25% Roo Food and 75% old food, then slowly increase the Roo Food portion.
How much Roo Food should I feed my dog?
Portion sizes vary based on your dog’s size, weight, and activity level. Check our Feeding Guide for specific recommendations.
Sustainability
What makes Roo Food sustainable?
At Roo Food, sustainability is at the core of our ingredient sourcing and food philosophy. We prioritize:
-
Responsibly sourced whole foods—choosing fresh, nutrient-rich ingredients from ethical suppliers.
-
Local and regional sourcing whenever possible to support sustainable agricultural practices.
-
Minimally processed, real food that reduces the environmental impact of overprocessed pet food manufacturing.
-
No artificial additives, fillers, or preservatives, ensuring cleaner, eco-friendly formulations.
Storage + Shelf Life
How should I store Roo Food?
Store in a cool, dry place in an airtight container. Once opened, refrigerate any remaining food to maintain quality.
What is the shelf life of Roo Food?
Roo Food has a shelf life of 6 months. Check the ‘Best By’ date on your package for freshness.
Ordering + Delivery
How can I place an order?
Ordering Roo Food is simple! Browse our products, add your selections to the cart, and proceed to checkout for a seamless purchase experience.
Do you offer subscription services?
We are working on introducing a subscription service that will allow customers to receive regular, scheduled deliveries. Stay tuned for updates on this feature!
What are the shipping options and delivery options?
We offer standard, expedited, and local delivery options (where available). Delivery times vary depending on your location and the selected shipping method at checkout.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email so you can monitor its progress in real time.
Nutritional Information
Explore our Nutritional Information page to learn more about the benefits of each ingredient in our products.
Where can I find detailed nutritional information for Roo Food products?
Each product page includes a complete ingredient list and nutritional breakdown, so you can make informed choices for your dog's health.
Are the ingredients in Roo Food sourced locally?
Whenever possible, we prioritize local sourcing to ensure freshness and support sustainable agriculture. We believe in transparency and only use high-quality, responsibly sourced ingredients.
How do you ensure the nutritional quality of your products?
Roo Food formulas are crafted with expert guidance from veterinarians and canine nutritionists to ensure they meet the highest standards for canine health, vitality, and digestion.
Safety + Quality
Are Roo Food products free from artificial preservatives and additives?
Yes! Roo Food products contain no artificial preservatives, colors, or additives. We focus on providing dogs with the cleanest, most natural foods possible for optimal health.
How do you ensure the safety and quality of your products?
We follow strict food safety protocols at every stage—from ingredient sourcing to packaging. Each batch undergoes rigorous testing to ensure it meets our high standards for nutrition and quality.
What measures do you take to prevent contamination?
We adhere to industry-leading food safety practices, including:
-
Thorough sanitation procedures
-
Regular ingredient testing
-
Careful packaging processes to prevent contamination
Returns + Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, you can return it for a full refund or exchange, as long as the product is in its original packaging.
How do I initiate a return or exchange?
To start a return, please contact our customer support team using the form below or via email. Provide your order number and reason for return, and we’ll guide you through the process.
Customer Support + Contact Information
Need Help?
Our customer support team is here to assist you with any questions or concerns. We’re committed to providing timely, effective support to ensure a smooth experience with Roo Food.
Contact Form
For general inquiries, feedback, or support, please fill out our contact form—we’ll respond within 24 hours.
Email Support
For specific inquiries or detailed support, reach us at support@roofood.com.
Join Our Community
Stay connected with the Roo Food Pack! Follow us on Facebook, Instagram, and Pinterest for updates, promotions, and canine nutrition tips. Sign up for our newsletter to receive exclusive content and special offers straight to your inbox.
About the Brand
What inspired the creation of Roo Food?
Roo Food was created from a passion for real, whole food nutrition for dogs. Our goal is to offer high-quality, natural ingredients that promote canine health and longevity.
Who are the founders of Roo Food, and what are their backgrounds?
Roo Food was founded by Brandon McPeak and Dr. Alyssa McPeak.
-
Brandon is an avid outdoorsman passionate about quality food processing.
-
Dr. Alyssa is a chiropractic and functional medicine doctor with expertise in holistic pet health.
Together, they built Roo Food with a mission to provide dogs with the best natural nutrition.
How can I learn more about Roo Food's mission and values?
At Roo Food, we believe in feeding dogs real, whole foods to support their overall health and well-being. We are committed to ingredient transparency, nutritional integrity, and sustainability by sourcing high-quality, local ingredients whenever possible.
Learn more on our About Us page!
Blog + Resources
Explore our Blog for expert articles, guides, and tips on canine nutrition, ingredient benefits, and feeding advice to help your dog live a healthier, happier life.
Customer Testimonials
What are other pet parents saying about Roo Food?
Our community is full of pet parents who have seen their dogs thrive on Roo Food. Check out our testimonials to see how real, whole food nutrition has made a difference in the lives of our furry friends.
Stay Informed with Canine Nutrition & Wellness Tips
The Map to Roo Food
Get In Touch
The Fine Print
@2024 Roo Food - Website Created By The Imaginative Me
We’d Love to Hear from You!
Have a question or need help?
Whether it's about our products,
your order, or dog nutrition
advice, we're here for you.